Cash refunds are not allowed for card payments. The refund procedure is governed by the rules of international payment systems.

The procedure for returning goods is regulated by article 26.1 of the Federal law "on consumer protection".

The consumer has the right to refuse the product at any time before its transfer, and after the transfer of the product-within seven days;
The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
The consumer does not have the right to refuse a product of proper quality that has individually defined properties, if the specified product can be used exclusively by the person purchasing it;

To return money to a Bank card, you must fill out the "application for refund", which is sent by the company to the email address and send it along with a copy of your passport to the address

The refund will be made to the Bank card within 21 (twenty-one) business days from the date of receipt of The "application for refund" by the Company.

To refund funds for transactions made with errors, you must submit a written application and attach a copy of your passport and receipts / receipts confirming the erroneous debiting. This application must be sent to

The refund amount will be equal to the purchase amount. The period for processing the Application and refund of funds begins to be calculated from the moment The company receives the Application and is calculated in working days without taking into account holidays/weekends.